SHIPPING & RETURNS

Shipping Policy

Standard Threshold Delivery

Threshold Deliveries will be protected from the weather by placing them in the closest dry area (porch, garage or inside the closest door of the dwelling). It does not include bringing your order inside, or any assembly. For that, please add on the White Glove Delivery service during checkout.

White Glove Delivery

White Glove Delivery includes bringing in the delivery to the desired room, unboxing, light assembly, and removal of all the packing material. Two flights of stairs are also included in this service.

Consolidated Delivery

For larger purchases (multiple rooms or whole home) where one consolidated delivery is preferred please reach out to hello@willowbrookehome.com prior to purchase to receive a custom delivery quote.

Return & Exchange Policy

All furniutre, accessories and decor purchases are fulfilled through SideDoor. SideDoor does not accept product returns or cancellations. All sales are final.

Returns

Products ordered through SideDoor are not eligible for return. However, in the case of damage during transit of items, SideDoor will work with you to find an ideal solution to repair or replace damaged items.

Order Cancellations

SideDoor is unable to cancel orders that have already been placed. For questions or concerns on this policy, please reach out to our team via email: info@onsidedoor.com.

Damages

In cases of damage during transit or other product issues, SideDoor will work with you directly to coordinate for repairs, and (if necessary) replacement of damaged piece(s). If you or your client observe damages or other issues, please reach out to our team by contacting info@onsidedoor.com. You will then be asked to provide:

The order number that the item is attached to
A picture of the shipping packaging that the item arrived in
3 pictures of the item itself showing the damage (2 up-close, and 1 from further away)

Please Note: The customer must inspect all items at delivery (even if the product is delivered by threshold delivery) and notate any damages before the delivery driver departs for a damage claim to be accepted. We require notice of any product issues within 48 hours of delivery in order to process any replacements or repairs.