STORE POLICIES

Customer Care Philosophy

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At Willow Brooke Home, we cherish every visitor and client as a unique individual. As a small firm, you're our top priority. We're dedicated to creating a warm, inviting, and personal experience for you. Our commitment is to ensure that you feel heard, informed, and valued throughout your journey with us.

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Contact Information

You can reach us by email at hello@willowbrookehome.com or by phone at +1 910-248-3064. Please don't hesitate to get in touch; we're here to assist you.

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Response Time

We understand the importance of timely assistance. Our goal is to respond to your inquiries within 2 business days, ensuring that your questions and concerns are addressed promptly.

 

Shopping Support with Side Door

We create Design Mood boards with product recommendations from Side Door. Once you place an order with Side Door, any order and shipping-related inquiries can be directed to them. You can reach Side Door via email at info@onsidedoor.com or by phone at (801) 508-4343. Please note that Willow Brooke Home does not handle purchases, orders, or shipments and is not liable for any related issues. While we aim to assist you, we do not legally accept responsibility for the purchase, shipment, or delivery.

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Interior Design Services Support

Our interior design services are designed to offer you a seamless experience. You can expect clear and consistent communication throughout the design process. Our services include:

• Initial consultation

• Initial floor plan

• Carefully curated design tailored to your unique lifestyle and aesthetic

• One included revision for Local, Remote, Room re-design, and Custom design services

• Additional revisions available for purchase, quoted and billed as needed

• Shopping list provided after design approval

• Assistance with questions before purchase

• Continued support for Local and Remote Design, including pre-installation guidance and oversight

• Collaboration with architects/builders for projects requiring renovations or construction

 

Returns and Refunds

For information regarding returns and refunds, please refer to our policy here: Shipping & Returns.

 

Privacy

Your privacy is important to us. Please review our privacy policy here: Privacy Policy.

 

FAQs

Find answers to common questions in our FAQ section here: FAQs.

 

Feedback and Reviews

Upon project completion, we'll kindly request your feedback and reviews. Your input will help us enhance our services, and we may feature your reviews on our website to inspire and assist future clients.

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Hours of Operation

We're available to assist you from 9am to 5pm EST, Monday to Friday, except on holidays. Please feel free to reach out during our business hours.

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Thank you for considering Willow Brooke Home for your interior design needs. We're excited to be part of your design journey!